DFSO Job Profile :
• FSO is hands and feet for Implementation partner & End client both.
• He will be pulled for any outage, network, AD, server, data center team, construction, production, operation, development ( wherever they need some physical touch labor to pick up equipment and deliver assets within campus/facility ).
• Installing, repairing, and maintaining equipment on client sites
• Inspecting and installing equipment on every area of sites ( multiple buildings, multiple floors ) and new technologies
• Reporting on project status, identifying root cause of issue & sharing RCA with client in professional format.
• This job usually involves frequent traveling to client locations, all sites, all floors ( while assets/monitors in their hands )
• Crawling under the desk to plug/unplug cables/switches.
• Responding fast and acting too fast to emergency calls, might require running ( in case lift is not advised to use in emergency situations ).
• Shifting & tracking assets/equipment to one place to other based on requirement.
Scope of work duties
Windows OS, Mobile Devices, O365 Environment, Printing, ID/AD Accounts, Accesses, VPN, Conferencing & Equipment
ITSM knowledge
Direct, Shoulder Tap availability
Shift hours: 8am – 5pm (1 Hour Lunch)
Additional Network capability :
As you know FSO is hands and feet support for network team on-site.
We really need some network exposure so that FSO can understand what they are talking about over the phone.
We have dedicated network team, but our FSO responsibility is to co-ordinate with them :
Job
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Troubleshooting LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
• Collaborated exposure in Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. All must have done along with network engineer. Not expected to do it alone.
• Configuring firewalls, routing and switching to maximize network efficiency and security. All must have done along with network engineer. Not expected to do it alone.
Right now our FSO haven’t seen how it is done, so they go blank to troubleshoot network devices along with my network team (remote).
